Privacy Policy

Privacy Policy – Engato
Shopkees Trading LLC ("Engato", "we", "our", "us") operates the Engato.io platform, a WhatsApp Business API automation service for businesses. This Privacy Policy explains how we collect, use, store, and protect your personal data.

By using Engato, you agree to this Privacy Policy.

1. Information We Collect

A. Information You Provide
  • Full name
  • Business name
  • Email address
  • Phone number
  • WhatsApp Business details
  • Subscription & billing information

(Card payments are handled by secure third-party processors. We do NOT store full card numbers.)

B. Automatically Collected Data
  • IP address
  • Device & browser info
  • Usage logs
  • Cookies & analytics data

2. How We Use Your Information

We use your data to:

  • Create and manage your account
  • Process subscriptions & payments
  • Provide WhatsApp API services
  • Offer customer support
  • Improve our platform
  • Comply with legal obligations

We do not sell your data.

3. Data Sharing

We may share data with:

  • Payment processors
  • Cloud hosting providers
  • Analytics services
  • Legal authorities (if required by law)

All partners are contractually required to protect your data.

4. Data Security

We use industry-standard security measures to protect your information. However, no online system is 100% secure.

5. Data Retention

We retain your data only as long as needed for:

  • Service operation
  • Legal compliance
  • Business records

You may request deletion at any time (see Data Deletion Page).

6. International Transfers

Your data may be processed outside the UAE. We ensure proper safeguards are in place.

7. Your Rights

You may request to:

  • Access your data
  • Correct your data
  • Delete your data

Email: support@engato.io

8. Children's Privacy

Engato is for business use only. We do not knowingly collect data from users under 16.

9. Policy Updates

We may update this policy. Continued use means acceptance.

10. Contact Details